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Frequently Asked Questions
Orders and shipping
We ship to all EU countries and the United States. Shipping is free on every order.
Orders are dispatched from the Netherlands within 1 to 3 business days. After dispatch, delivery takes 1 to 2 business days in the Netherlands, 2 to 3 in Belgium and Germany, 3 to 5 in the rest of Europe, and 5 to 8 to the United States.
No. We pay import duties on international orders, so there are no extra charges at the door.
Yes. Every order ships with full tracking.
Returns
You can return your bag within 30 days of delivery. It must be unused and in its original packaging. Natural patina from use is part of the leather, so used bags can't be accepted.
Returns within the EU are free with a prepaid label. For orders from outside the EU, including the United States, return shipping is at the customer's cost and customs documents must be included.
Refunds go to your original payment method within 5 to 10 business days after we receive and inspect your bag.
The bags
Thick, chrome free buffalo leather, naturally tanned with plant based extracts, on a solid ashwood base. The leather is a by product of the food industry and is biodegradable.
It softens with use and develops its own patina, so no two bags end up looking the same.
Designed in the Netherlands and hand stitched by craftspeople in a fair trade workshop in India.
The Short Handles: 31 × 10 × 40 cm
The Long Handles: 31 × 10 × 40 cm
The Handbag: 33 × 10 × 25 cm
The Workbag: 41 × 8 × 32 cm
It has a padded laptop compartment. And fits up to a 16 inch laptop.
Payment and contact
iDEAL, Klarna, credit and debit cards, PayPal, Shop Pay and Google Pay. Which ones appear depends on your country and device.
Use the form on our contact page. We reply within 1 business day. Find the page here