Refund policy
Returns & Refunds
We stand behind every bag we make.
My Paper Bag is designed to be your companion for life — crafted with care, built to last, and backed by our commitment to quality. If for any reason you are not completely satisfied with your purchase, we are here to help.
Return Window You can return any item within 30 days of delivery. Simply open this link: Start Return. Or send us an email at customercare@mypaperbag.shop to start your return and we will take it from there.
Condition of Return To be eligible for a return, items must be:
- Unused and in perfect condition
- Returned in their original, undamaged packaging
- Unaltered and free from signs of wear or use
As our bags are crafted from natural leather that begins developing its patina from first use, we are unable to accept returns on items that show signs of wear.
Return Shipping (Within the EU) Once your return request is approved, we will provide you with a prepaid return shipping label. You will not be charged for the return shipment.
International (Outside the EU) For international returns the customer is responsible for the return and associated cost. In the received parcel there are documents which need to be included for the return shipment through customs.
Refunds After we receive and carefully inspect the returned item, a full refund will be issued to your original payment method. Please allow 5 to 10 business days for the refund to appear depending on your bank or payment provider.
Lifetime Warranty Every My Paper Bag comes with a lifetime warranty against manufacturing defects. This covers stitching, hardware, and structural integrity. Natural patina, wear and character development are not defects — they are what makes your bag uniquely yours.
Our lifetime warranty does not cover:
- Normal wear and tear, including scratches, scuffs, discoloration, water marks, fading from sunlight, or gradual loosening of stitching over extended use
- Accidental damage, misuse, abuse, or improper storage
- Interior damage caused by sharp objects placed inside the bag
- Exposure to extreme conditions, including prolonged moisture, direct sunlight, or excessive heat
- Natural aging of leather, such as the development of patina
- Damage caused by unauthorized repairs or alterations
- Damage resulting from external force
Each claim is individually assessed based on the nature of the issue, the age of the product, its condition, and signs of normal usage over time.
If you believe your bag has a manufacturing defect, please contact us at customercare@mypaperbag.shop with a description and photos and we will make it right.
Questions? We are always happy to help. Reach out to us at customercare@mypaperbag.shop and we will get back to you as soon as possible.
My Paper Bag — Dutch Design. Crafted to last.